virtual assistant

Things to outsource to a virtual assistant

14 March in Call center

There are certain non-core activities which require constant attention but certainly not that of the entrepreneur himself. Drastic technological advancements have helped businesses in innumerable ways. You can now rely on a professional assistant for carrying out your back office works from a distant location. ...

CATI interviewing

CATI interviewing- all you need to know

03 March in Call center

Since CATI started serving the purpose of market research, it has experienced continual growth. It has kept on thriving in course of time to meet the evolving demands of businesses worldwide. For any business to stay competitive, data precision is pivotal when it comes to the...

Online customer support

Online customer support- 5 steps towards excellence

15 February in Call center

Every business will have encountered issues because of customer complaints. This is obviously disappointing and frustrating. But you must remember that solving the issues faced by your clienteles make them loyal and helps your business to grow. Complaints resolution through online customer support is an...