live chat customer service

5 productive live chat customer service tips

22 January in Call center

Offering live chat support is inevitable for organizations that provide support as inbound call centers. Memorable customer service in the form of chat is always pleasing but if not timed perfectly, the whole process can be a disaster due to high average handling times and...


How outbound call centers guide your business?

08 January in Call center

Gone are the days when contact centers churned revenue by making sales and telemarketing calls. Customers nowadays don’t want to spend time hearing to flat advertisement deals; they get a lot of such calls regularly. This scenario has forced companies providing outbound call center services...