All call centers of WinBizSolutions are exceptionally fortified with impeccable disaster recovery services that can meet any kind of requirements based on operations or geography. Most of the call center services in India have established excellent business continuity centers both in India and other foreign countries by means of effectively thought out strategic association with several other centers to provide effective and timely services. All of these centered are well organized and conceived to offer matchless business continuity services that range from prevention of mishaps and preparedness to meet challenges to effective responses and full-scale recovery. As the comprehensive disaster recovery services provider, we have created exceptionally value-adding services that encompass such elements of the business as the people, physical site, information technology, data back-up and recovery and timely risk management.
Disaster recovery solutions offered at WinBizSolutions
Effectively leveraging various Hot, Warm and Cold recovery processes, all the Indian call centers are prepared to meet the requirements of the clients and offer diverse support against any sort of site failures as per the unique business continuity needs of the clients.
Hot Disaster Recovery: If you need the best, most effective and prepared recovery solutions, these are the ones you should opt for. These kinds of recovery options will have the call center online and the agents prepared for moving.
There are also location-based methods in which, it can be at the site itself, the state or the country where the business carries out its operations.
If by the nature of the business, the downtime cannot be endured at all by the business, the best option would be this to ensure the business continuity without even a tinge of ambiguity at all as part of the call center disaster recovery plan. When it comes to Hot Disaster Recovery service propositions, all the technological infrastructural changes such as the database, system configuration and content changes will be effectively synchronized in real-time constantly to display the preparedness of the outsourcing company for services that are mission-critical. In this method, the recovery site is always active and the recovery will begin instantaneously with all systems already configured.
Warm Disaster Recovery: At this option, the infrastructure needed such as the workstations, furniture and cabling are all set up. When the emergency arrives, it only needs to install the required programs and to redirect the WLAN for the center to become online.
Cold Disaster Recovery: In this method, there may be two different operating centers which are fortified with extra furniture pieces and cabling. In the operations in a center is shut down, it can be effectively moved to the second center. This method might take a few days as the workstations are to be set up and redirection of the WLAN must be done, too.
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Data Security through BS 7799/ISO17799 Compliance
In order to offer comprehensive physical and call center data security, all the Indian call center service providers are required to be compliant with such industry standards as BS 7799/ISO17799. Through this, all customer data, processes and services are effectively protected in all instances.
All the call centers are equipped and created to meet the needs as and when they come up, they can be considered as just like any other operating center. The customers will never notice the difference.
Cutting edge and state-of-the-art technologies and trained personnel
The facilities will be provided real-time access to;
- State-of-the-art and highly scalable hosting amenities
- Data center marked at enterprise-class
- Exceptional and robust system for data backup and/or restoration
- Internet connectivity having high-speed
- Impeccable systems for information security such as IDS and Firewall
- Backup power systems
- Workstations, all kinds of peripherals, network connection, communication means.
- Personnel having excellent skills in administrative, operational and technical frontiers
- Flawless growth with 99.99% reliability
The required infrastructure of the system is carefully built on surplus, high-speed and consistent data and voice networks that operate on the best, robust and most scalable technologies. The integrity and quality of the voice are ensured by International Private Leased Circuits (IPLCs). All the technological infrastructure of the center will be effectively backed-up from the storage systems, processors, servers and the leased lines to fully functional backup and generator systems.
All of these facilities and the disaster backup call center professionals work in tandem with each other ensuring that your services will be me resumed and the call center will be back online in no time. Most of the times, the services rendered at these capacities will exceed the recovery expectations and needs of the clients.
If you are trying to outsource to your off-shoring disaster recovery services requirements to India to an established and veteran disaster recovery support provider, please fill out the inquiry form. One of our client support teams will contact you in no time.
For the most effective, scalable and timely call center solutions; you can rely on our call center business continuity services.
Stop procrastinating and get it done now today.
Wonder what kind of recovery strategy would be suitable for your business and needs? Contact WinBizSolutions and choose from the best plan we have. Or better yet, create one bespoke as needed by your unique requirement.
Preventive and Backup Disaster Recovery Strategies
When a business wants to assess the possibility and scale of the contingencies that may come up in the future, the severity and complexity of the task can be discerned by effectively studying the situation well in advance and document the same for effective DR solutions.
The following elements need to be thought of while trying to keep the business up and running;
- Insurance protection
- Backup and recovery for IT systems
- Required equipment and premises backup and recovery
- Customer support backup and recovery
- Operations and administrations backup and recovery
- Documentation and information backup and recovery
Most companies rely on the following aspects to safeguard their data while
Data replication: The data is replicated real-time to keep the data loss minimum through asynchronous or synchronous data replication.
Continuous backup: This way all the data pertaining to the operation is captured and backed-up to a journal effectively.
The Emphasis is on Business Continuity Plan
Every business continuity plan is part of a business’s risk management strategy and the same created through the following steps;
- Solution design
- Testing and organization approval
When it comes to disaster recovery in India, the services are usually sought after when the businesses are threatened by the following;
- Floods, earthquakes and hurricanes,
- Cyber attack
- Utility outages such as electricity failure, communication breakdown, etc.
As disasters can cripple any business, it is really important that business always seek the help of effective and intelligent businesses offering effective DR services when trying to outsource call center services. If you are looking for the best in the business, we are the right people. To learn more about our capabilities you can read any disaster recovery case study on our website.