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20 07, 2019

Computer assisted telephone interviewing tricks

2019-08-28T04:33:09+00:00July 20th, 2019|Call center|

CATI market research These days, telephonic interviews are comparatively a huge investment when you can get data from online surveys at really cheap rates. But still the effectiveness of CATI is what makes it a more preferred choice by majority of companies. However the concerned professional should be having certain computer assisted telephone interviewing

20 07, 2019

Tips for effective multilingual customer support

2019-11-05T06:39:13+00:00July 20th, 2019|Call center|

Tips for multilingual call center Markets are becoming diverse with each passing day. Thus it has become unavoidable for businesses to cross the language barriers and communicate. Having the right people to speak in your prospect’s language has seamless benefits. They trust you more and involuntarily get emotionally attached towards your company or

20 07, 2019

Outsource email support to enjoy unmatched benefits for your business

2019-08-21T04:38:29+00:00July 20th, 2019|Call center|

Advantages of email support outsourcing Developing strong and lasting relationship with your customers is very important. Retaining the already existing customers and making them more loyal towards you is far easier when compared to impressing and getting new ones. Providing adequate customer support is an unavoidable necessity in both the cases. Email and

20 07, 2019

Relevance of call centers in real estate business

2019-08-21T04:59:13+00:00July 20th, 2019|Call center|

Real estate sales call center Like any other industry, real estate domain too needs high quality communication between different entities in the network. Companies, realtors, developers, builders and contractors etc. need customer support for maintaining proper communication with all concerned investors. Let us have a detailed scrutiny on the importance of associating with

20 07, 2019

Tips to enhance the quality of bilingual customer support

2019-08-21T04:20:48+00:00July 20th, 2019|Call center|

Tips for bilingual customer support Today’s competitive business environment calls for a seamless strategy to communicate with your customers. Well, customers form the most vital asset of any company. You need to provide them with adequate support from your helpdesk and ensure optimum satisfaction. This is the secret to keep your customer base

20 07, 2019

11 Productive live chat customer support tips

2019-08-28T04:34:55+00:00July 20th, 2019|Call center|

Live chat support tips Offering live chat support is inevitable for organizations that provide support as inbound call centers. Memorable customer support in the form of chat is always pleasing but if not timed perfectly, the whole process can be a disaster due to high average handling times and other parameters. Professional companies are very keen

20 07, 2019

13 Major Do(s) & Dont(s) of Outstanding Customer Service

2019-08-28T04:35:22+00:00July 20th, 2019|Call center|

  Job of a customer support executive is quite challenging. From a peripheral level what you see is an agent, speaking over the phone in a professional tone. But he time to time encounters many tensed situations that can’t be avoided. However, if you succeed in responding to a dissatisfied or frustrated consumer with