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11 07, 2020

13 Major Do(s) & Dont(s) of Outstanding Customer Service

July 11th, 2020|Call center|

  Job of a customer support executive is quite challenging. From a peripheral level what you see is an agent, speaking over the phone in a professional tone. But he time to time encounters many tensed situations that can’t be avoided. However, if you succeed in responding to a dissatisfied or frustrated consumer with

11 07, 2020

Introduction to CATI market research services – an analysis

July 11th, 2020|Call center|

Analysis of CATI market research Introductions are really vital when it comes to computer assisted telephone interviewing. Various types of introductions are tested by professionals offering CATI services to assure which one operates more effectively for a specific target audience or study purpose. With a proper introduction, level of participation as well as engagement

11 07, 2020

Computer assisted telephone interviewing tricks

July 11th, 2020|Call center|

CATI market research These days, telephonic interviews are comparatively a huge investment when you can get data from online surveys at really cheap rates. But still the effectiveness of CATI is what makes it a more preferred choice by majority of companies. However the concerned professional should be having certain computer assisted telephone interviewing

11 07, 2020

11 Productive live chat customer support tips

July 11th, 2020|Call center|

Live chat support tips Offering live chat support is inevitable for organizations that provide support as inbound call centers. Memorable customer support in the form of chat is always pleasing but if not timed perfectly, the whole process can be a disaster due to high average handling times and other parameters. Professional companies are very keen

11 07, 2020

Benefits of Multilingual Customer Service for Your Business

July 11th, 2020|Call center|

Lingua Franca is known as a 'Bridge Language', ever thought why? Because this is a common language between two speakers, that bridges the gap and makes communication easy. And, when it comes to customer support providers, today, all business verticals are going vernacular to reach a larger audience. Multilingual call centre service is better

11 07, 2020

CATI interviewing- all you need to know

July 11th, 2020|Call center|

Advantages of CATI interviewing Since CATI started serving the purpose of market research, it has experienced continual growth. It has kept on thriving in course of time to meet the evolving demands of businesses worldwide. For any business to stay competitive, data precision is pivotal when it comes to the collection of information

11 07, 2020

6 Best ways to use a virtual assistant

July 11th, 2020|Call center|

How to use a virtual assistant Whether you are planning to start a business or grow your already established venture to next level, tying up with a reliable partner to outsource virtual assistant services can bring you great benefits. The challenge is identifying the right tasks to outsource. Though the best tasks to

11 07, 2020

Effective inbound customer support tips

July 11th, 2020|Call center|

Inbound customer support tips Acquiring fast-paced customer support has become more important than ever for business organizations. And, employing inbound customer support for your organization is one of the best ways to achieve it.  Getting help from the best inbound customer support companies will not only help you gain a competitive edge but