Outsourcing Call Center FAQs

When you are looking forward to hire a call center support, several questions may pop up in your mind. Underlying are some of the questions that our customers regularly ask while they outsource their requirements related to call center services to us.

How much experience do you have?

We have nearly half a decade of experience in offering great quality call center solutions to customers from across the world.

Do you provide any type of training for the call center executives?

We train our employees on a regular basis. At the very beginning itself, the staff are pre process-trained to handle different situations and calls. A fresher training is made available before they start to work on any new project.  We make use of your website, mail correspondence as well as product and service guides etc. to make our employees understand the details of your business.

What are the call center services offered by you?

We ensure to be a reliable call center for business by offering comprehensive services. Key provisions are

In what all languages are you capable of providing customer support services?

Although king part of our customers hail from nations such as UK and US,we have been successfully servicing client across the globe.Our services are not confined only to English. We instead have people adept in conversing in 30 plus varied languages that include Spanish, German, Dutch and French etc. Also, we have our delivery centers all around the world thus enabling us to get native language speakers as and when needed.

How can I be assured of my data security?

We know the importance of keeping all you vital information such as details of finance and login credentials completely confidential. All employees with us sign an NDA agreement before they begin working. Stay assured of your data safety when you associate with us.

What all categories of customers do you serve?

We serve all types of customers, regardless of their budgetary constraints or size. Our company considers all with equal reverence- whether it is a small, medium or even huge businesses having presence in diverse global locations. Our aim has always been to initiate and stabilize business relationships on a long-term basis.

Is support provided for Live Chat software?

Yes. Agents working with us are well trained to use all popular live chat support software programs.

What are your operating hours?

We are available 365 days a year, all time round the clock.

When the phones are busy, in what we way you handle lost calls?

In such an event, the incoming calls get transferred to a voicemail. Our agents unfailingly responds to these voice mails as soon as the lines become free again. Thus, we see to it that no call ever gets unattended.

How much skills your agents possess when it comes to multi-tasking?

Obviously, we have selected the best breeds and hence multitasking for them is quite feasible. But we never encourage agents to indulge in providing any supplementary tasks. We believe that this may shift their focus and thus affect the overall service quality.

I am a bit worried about outsourcing and still in a dilemma.

We very well realize your concerns. Our suggestion for you would be to reach us via a call so that we can alleviate all your anxieties. Complete queries will be answered and you will get a fair understanding of our business model, turnaround time, skill sets, pricing and how we manage our clients.

How can start? I want to outsource

Outsource your call center requirements to us in few simple steps. Associating with us is quite easy. Just fill in the form or call us. Followed by the conversation with our executive, we will send you a tailor-made service contract based on your actual needs and requirements.  After examining and agreeing to the received contract, mail back to us the signed copy together with payment. Training of our in-house staff will proceed soon after that for at least one to two weeks.   Once the training is done successfully, best among the executives are assigned the project and they will start responding to all your chats, mails and calls from your prospects.

Is there any minimum contract duration for doing business?

No. However we do  have project specific contract with termination clauses. Normally, it woould be intimated thirty days in advance via a written notice so that we can better channelize our assets.

What are the payment terms?

Work is started only after receiving the payment (sometimes advance in partial or full and balance on monthly basis) based on the projects. In case of any delays, we hold the complete right to end or put the services on hold.

Why you consider yourself as the best or why should I choose you?

Benefits of outsourcing call center requirements to us are numerous. Top ones to mention are

  • High profits and great savings on cost
  • Lesser resources only needs to be hired.
  • Lesser hassles in regard of infrastructure and administration
  • Access to exceptionally skilled workforce.
  • Remarkable quality results
  • Shortest turnaround time.

We maintain operational transparency and access for customers to specific details. Hope that we have included answers to all queries in your mind with regards to outsourcing call center services. If you still want to know more in detail, just get in touch with us.