Call Center Services
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At WinBizSolutionsIndia, we can help small businesses and start-ups as well as large organizations with excellent call center services so as to help them thrive in a fiercely competitive market. As one of the most reputed third party customer service providers, we can assure higher levels of customer engagement and smooth troubleshooting operations. If you are a business owner who is looking for reliable outsourcing vendors that provide customer support as a service, we would like to congratulate you because you have already found us. Before we proceed further, let us make one point clear. We are not an answering service company, but we run bpo call center operations that include phone answering service as one of the vital service provisions. Our call center representatives do not only excel in customer support operations, but they can also deliver specialized assistance including telemarketing and CATI market research, which can help businesses enter new market and expand their reach.
We offer end-to-end call center support to small, mid-sized, and large companies, helping them to boost their client satisfaction potential and to experience steady business growth. By optimally utilizing our remote assistant services, you can increase your revenues, retain customers, and register better conversion rates. We take pride in being a professional call center outsourcing company that demonstrates a strong commitment when it comes to delivering on our promises. We follow a stricter quality policy. Whether you are looking for medical answering service or you want telemarketing assistance to reach new prospects, we can be your perfect partner who would help you achieve your goals.
OUR CONTACT CENTER SERVICES
Multilingual call center
We offer top-notch multilingual support to various clients by offering solutions in their native language.
Outbound call center
Initiating calls and convincing customers over the phone are among our prime specialties. We generate measurable outcomes.
Inbound call center
Our experience in handling diverse industries and customers ensures apex quality inbound call center services.
Live chat support
Live chat support with virtually no waiting time is what we always provide. Our executives can deliver real-time and effective assistance.
E-mail support services
We have mastered the art of writing quality Emails in a pleasing tone. We can help you establish a strong bond with your customers.
Virtual assistant support
We have virtual assistant support provisions for all administrative, creative and technical sectors.
CATI market research services
With our CATI services, you can get the best results and market insights with a great level of accuracy.
CHECK OUT OUR CALL CENTER FAQ’S
Want to know more about our services or how we can help you in specific scenarios? Consider going through our detailed FAQs section, which would provide answers to most of your queries.
CASE STUDIES
Inbound Call Answering Services for an IT Company Based in US
A prestigious IT company which presently offers assistance for the installation and maintenance of enterprise data server for its reputed clients.
Outbound call center support for a software & hardware service provider
The customer was based in US and they were a known entity in the IT domain. The client delivered computer software and hardware solutions and services.
Multilingual help desk support for a product manufacturing company
To clearly understand the client’s requirements, we had telephonic conversations with the company and obtained the maximum possible information.
Why are we among the best Call Center Outsourcing Companies?
We create quality benchmarks in every project that we handle and make sure to deliver our services to a high standard while keeping our clients’ specifications in mind. Our executives are proficient in the use of advanced call answering software and can provide timely assistance. This is what helps us to stand out from the competition and create a prominent identity as one of the top customer service outsourcing companies in the world. The dedicated call center agents at WinBizSolutionsIndia do their best to address client-inquiries in the most professional manner, setting high client service standards in the industry.
Here’s why you should choose us as your customer service vendor:
Offshoring Services
Our comprehensive offshoring solutions can help businesses deliver a high level of customer service and professionally address the needs of end-users.
24×7 Availability
We are equipped with modern contact center infrastructure and can guarantee 24×7 support, improved promotions, and increased sales conversion.
Live Call Tracing
Our quality assurance team undertakes live call tracing and recording to detect loopholes and to ensure that the customers’ concerns are properly addressed.
Phone Answering Services
Businesses utilizing our phone answering services can offer personalized customer support. Our services remain live even after usual working hours.
Multichannel Contact Center
We can facilitate communication through multiple channels including email, chat, and phone. Whatever your preferred mode is, we can assure seamless coordination.
Diverse business verticals
Our contact center services cater to the needs of e-commerce, retail, real estate, medical, travel, software, banking, finance, and insurance sectors.
CLIENT TESTIMONIALS
It was rather late when our team discovered that a significant part of our customer base consisted of German, Spanish, and French speaking people. Hiring WinBizsolutionsIndia’s multilingual call center services was one of the best decisions that we made. The service was splendid and our business has massively benefited from the staff’s expertise.
Marketing Head
health product company, USA
WinBizSolutionsIndia helped us to achieve great customer satisfaction. We take surveys every 6 months to gauge the level of satisfaction our customers enjoy while interacting with us via all channels. We are following this practice since the beginning. After we hired WBS’s call center outsourcing services, we saw a tremendous improvement. Thanks team!
CTO
Software Company, Toronto, Canada
We were initially not sure about the effectiveness of services offered from a remote location. The decision to outsource virtual assistant services was experimental but the results obtained exceeded our expectations. Our virtual assistant carried out administration-related tasks, document preparation, order processing etc. with great perfection.
General Manager
automobile company, UK
I was looking for state-of-the-art and reliable call center services and proficient staff who can interact in the native tone of the target audiences. My budget was tight, but still I decided to hire the call centre services of WinBiz. I am happy that I made the choice that time. Today, I am dealing with a large number of qualified leads. Thanks WinBizSolutionsIndia!.
