Offshoring chat process is not complicated as it is pre -configured online without additional add-ons and does not require any modules to be installed by the site visitor.It uses the browser based functionalities by default. Therefore, the visitors need to click on the chat help button on the site to get real-time support for their queries. Then, our customer care executives will initiate a session with the clients to provide them with appropriate solutions regarding their problems.
Outsourcing project requirements to WinBizSolutions for availing the live chat support services will help clients to enjoy a completely personalized and comprehensive range of benefits. Whether your products and services are technical or non-technical, our team of talented and skilled specialists can handle your online interactive needs with perfection and professionalism.
Live Chat Support Services provided at WinBizSolutions
Why outsource Live Chat Customer Support Services?
There are numerous benefits of receiving online real-time support for the website. Some of the main advantages are
- You can catalyze the conversion rates through live assistance.
- In eCommerce websites, live help in shopping cart management and checking out assures better results.
- Chat support can increase the effectiveness of cross-selling and up-selling techniques.
- Real-time availability for offeringassistance will impress your customers and increase their loyalty.
- You will be able to get insights into the received trafficand customer behavior.
- The visitor’sinformation obtained can be used for fabricating further marketing strategies.
The live chat and email support are in huge demand these days. Hence, when it comes to outsourcing these services to India, a plethora of choices may pop out. However, it is your responsibility to make sure that you are not making a futile investment.
Software we use for Live Chat Customer Service
We know that the quality of technical chat support services depends on the features and productivity of the software used. Hence, we regularly upgrade our software programs and tools to deliver top-notch services.We also routinely train our team with the relevant software available in the market so that they can effectively provide instant chat services to our clients.. Our experts can suggest the best software suitable for them. However, if our clients want us to work with any specific chat software, we are also ready for the same.
Why choose WinBizSolutions as your Live Chat Solution Provider?
- WinBizSolutionshas a team of highly qualified and knowledgeable professionals for handling the projects
- Our solutions will surely fit your budget as we offerdifferent packages at the most cost-effective rates
- Our chatwindow is customizable, and all the visual aspects can be tweaked based on your preference
- Our online chat support services are available in both bilingual as well as a multilingualmode
- We provide encrypted and highly secured connections,thus preventing the unauthorized access
- You get complete real-time information about the details of the visitors on your website
- We offer information related to visitor’slocation, visited pages, keywords, and referrer for strategy framing.
- We have live chat agentsoffering 24/7 support throughout the year providing quick solutions to your queries.
We understand your niche and propose tailor-made chat solutions for business that can benefit its growth and productivity in the best possible way. We are alsosuccessful in providing high-end call center and customer support services across different time zones for varied customers across the globe.