Get superb class of cost-effective live chat support from the experts. Outsource to WinBizSolutions and enjoy completely personalized and comprehensive range of solutions.No matter whether your products or services are technical or non-technical, our talented and skilled specialists are capable of handling all your online interactive requirements with perfect professionalism.
Off shoring chat process is not complicated in sense that it is pre -configured online without additional add- ons nor it requires any modules to be installed by the site visitor. By default it uses browser based functionalities. All the visitors have to do is click on chat help button on the site to initiate session with customer care executive and get real time support for their queries.
Why should you outsource live chat customer support services?
There are huge benefits of incorporating online real-time support in your website. Some of the main advantages than can never be overlooked are
- You can catalyze the conversion rates through live assistance.
- In eCommerce websites, live help in shopping cart management and checking out assures better results.
- This service can increase the effectiveness of cross-selling and up-selling techniques.
- Availability in real-time when assistance is needed impresses your customers; this makes them more loyal.
- You will be able to get insights about the traffic being received and customer behavior.
- Visitor information obtained can be used for fabricating further marketing strategies
When it comes to outsourcing this support to India, plethora of choices many pop out but it’s your responsibility to make sure that you are not making futile investment.
Just like email support outsourcing, live chat support too is in huge demand these days.
The way live chat support works
It is quite simple to install, pre-configured live chat software and there is no need for any extra add-ons or modules to get it installed. It by default makes use of the functionalities that is available in a modern browser. A visitor visiting your website just has to make a click on the button assigned for initiating a live chat with your representative by which their queries can be eliminated and marketing techniques like cross-selling and up-selling can be implemented.
Live chat customer services provided at WinBizSolutions
Few of our featured solutions include
- Up selling and cross selling
- Ecommerce website Support
- Generating leads
- Customer Win backs
- Technical chat Support (Level 1.2 or 3)
- Handling product or shipping related queries
Software programs we use
We know that quality of services depends on the quality and features of software used. Hence, we regularly upgrade our software programs and tools. Besides, we train our team on all market available software. Our experts can always suggest you the best software suitable for you. However, if you want us to work with any specific chat software, we are ready for the same.
Industries that can leverage our expertise in live chat support
Live chat support process outsourcing would be a wise investment for businesses from varied industry verticals. We provide technical as well as non-technical live chat assistance to the underlying industries.
- Food & Beverage
- IT and ITES
- Online Printing & Publishing
- Real Estate
- Web Design, development and hosting
- E-commerce Stores
Why choose WinBizSolutions as your outsourcing live chat solutions company?
- WinBizSolutions has great experience and is equipped with highly qualified professionals.
- Our solutions will surely fit your pocket. We offer different packages and at most cost-effective rates
- Chat window provided by us is customized and all the visual aspects can be tweaked based on your preference
- Our online chat support services are available both in bilingual as well as multilingual mode.
- We provide encrypted and highly secured connections thus preventing any type of unauthorized access
- You get complete real-time information about the details of visitors on your website.
- Information such as visitor location, visited pages, keywords and referrer can be helpful in strategy framing.
- We provide support 24/7 and throughout the year
We understand your niche and propose tailor-made live chat support outsourcing solutions that can really benefit your business in the best possible way.We are successfully providing high end call center and customer support services across time zones for customers in USA, UK, Australia, France, Germany, Spain, Netherlands, Italy, South Africa, UAE and other Middle East countries as well in India.