Well! Being a business involved in providing quality inbound call center services, you know customer satisfaction matters the most. However, taking care of your employees is always equally important because of the simple fact that only if the employees are happy, customers will get the best results. Keeping your employees motivated paves way for boosted revenues, increased market share as well as free and involuntary word-of-mouth marketing.
Some of the factors that motivate your staff are a great working environment, fair treatment and reasonable work objectives.
Below you can find 5 operative ways in which your workforce can be kept motivated.
Make them learn new things and boost their skill levels
Learning new things can surely motivate your team of customer support executives. You should create a resourceful library stacked with useful but also interesting courses that have the potential to enhance their skills and provide them insights for career planning.
Sort out exceptional agents for developing novel training techniques
Identify agents who are outstanding and make them plan new training techniques and programs. Being in the shoes of employees, they can come up with great prolific ideas. This can also make them feel valued and thus motivated.
Indulge them also in non-core inbound call center activities
Doing the same job of providing telephone answering services and customer support every day can make anyone get bored. The staff in your company may also be facing the same issue. So, train them to do some back office jobs at the time of low call volumes. This increases their skills, productivity and pace.
Provide them interactive training sessions.
You must understand that dealing with customers having varied attitudes is not that easy. It demands a lot of patience and effort to keep calm and explain things, even to the weirdest people. So, provide them an opportunity to put down the phones and attend interactive training sessions that not just deals with inbound call center services tips but a lot more that can add value to their aptitudes.
Respect your workforce-they deserve it
Conduct periodic surveys for collecting needed feedback from your team. Inquire regarding their comfort level, impact of new policies and the benefit programs etc. Add colour to the workplace. Hang pictures, write motivational quotes and consider their opinion in the decision making processes.
Armed with the above tips, you will surely see even those employees with eternal frowns start carrying pleasant smiles.