12 07, 2020

How Outbound Call Centers can guide your Business?

July 12th, 2020|Call center|

outbound call center advantages Outbound call centers have been benefitting both B2B and B2C organizations for decades. It is one of the best strategies to attain productive marketing and sales for a business. Earlier, businesses used to rely only on a few channels for carrying out the telemarketing and sales process. However, due

12 07, 2020

Relevance of call centers in real estate business

July 12th, 2020|Call center|

Real estate sales call center Like any other industry, real estate domain too needs high quality communication between different entities in the network. Companies, realtors, developers, builders and contractors etc. need customer support for maintaining proper communication with all concerned investors. Let us have a detailed scrutiny on the importance of associating with

11 07, 2020

Tips for effective multilingual customer support

July 11th, 2020|Call center|

Tips for multilingual call center Markets are becoming diverse with each passing day. Thus it has become unavoidable for businesses to cross the language barriers and communicate. Having the right people to speak in your prospect’s language has seamless benefits. They trust you more and involuntarily get emotionally attached towards your company or

11 07, 2020

10 Best Tips to Monitor the Quality of your Emails

July 11th, 2020|Call center|

Quality email maintenance tips Establishing a seamless interaction with customers is one of the key necessities of an organization. Most call centers use email as a communication channel to reach their audience. That is why monitoring and maintaining the quality of emails has become more critical than ever. However, there is a problem associated

11 07, 2020

10 Effective Tips for Gaining Best Results with Live Chat

July 11th, 2020|Call center|

How to improve performance using live chat support Live chat is an integral part of customer support services. Since it allows customers to communicate in real-time, it serves as a great medium to build a sustainable customer base. Offering real-time support also helps to increase the satisfaction levels of customers and win their

11 07, 2020

13 Major Do(s) & Dont(s) of Outstanding Customer Service

July 11th, 2020|Call center|

  Job of a customer support executive is quite challenging. From a peripheral level what you see is an agent, speaking over the phone in a professional tone. But he time to time encounters many tensed situations that can’t be avoided. However, if you succeed in responding to a dissatisfied or frustrated consumer with

11 07, 2020

Introduction to CATI market research services – an analysis

July 11th, 2020|Call center|

Analysis of CATI market research Introductions are really vital when it comes to computer assisted telephone interviewing. Various types of introductions are tested by professionals offering CATI services to assure which one operates more effectively for a specific target audience or study purpose. With a proper introduction, level of participation as well as engagement

11 07, 2020

Computer assisted telephone interviewing tricks

July 11th, 2020|Call center|

CATI market research These days, telephonic interviews are comparatively a huge investment when you can get data from online surveys at really cheap rates. But still the effectiveness of CATI is what makes it a more preferred choice by majority of companies. However the concerned professional should be having certain computer assisted telephone interviewing