CATI Services

CATI market research services
Computer Aided Telephonic Interviewing (CATI)

The success of any business relies hugely on the market analysis done and the adaptive measures taken to be in line with the market dynamics. Outsourcing is one of the many methods that a business considers to conduct apex quality surveys for the collection of refined data. Thus, CATI call center services, when used in any market research, can collect data by means of a telephone while reducing the expenses.

WinBizSolutions, as one of the best market research companies, provides the client with the finest quality CATI services in the industry. With our state of the art technology and adroit workforce, we assure hassle-free and high-class provisions for our clients. We seek all possible means to make sure that we deliver results with great speed and accuracy are while collecting reliable data.

A typical market research company uses highly effective and interactive system that guides the assigned interviewer to perform the task in an immensely productive manner. Thus, while outsourcing your requirements to any CATI service providing companies, be assured of getting all the needed information without tolerating discomfort and tension of planning and managing the whole affairs.

Why CATI services?

There is an onscreen questionnaire provided to the professionals in the call centers to garner responses from the potential respondents. After getting connected via telephone, the interviewer reads the questions on the screen and all the responses from the surveys are recorded. Since the data is being continually collected, the temporary and updated reports can easily, instantly and promptly compiled.

Elements of our CATI Market Research Services

WinBizSolutions possesses all those elements that constitute an effectual CATI system. Starting from a planned questionnaire created by our in-house experts to customer feedback on our interviewers, we have everything that it takes to become a productive organization performing efficient CATI data collection. Have a brief idea of the inclusions:

  • Operative Question Layout

    We make sure that our questions are effective which response values and skip logically incorrect answers. Our computer-assisted telephone interviewing system then codes the collected data and updates it in the database.

  • Extracting Appropriate Answers

    With the help of a built-in logic software, we can easily identify the discrepancies concerning the respondent’s answer. Then, we extract the best estimate answer through probing in case if the respondent answers inappropriately.

  • Error Minimizing Strategies

    Auto dialing, randomizing call attempts, arranging main calls, and regulating the differences in time zone, etc. are the strategies that we implement to minimize the errors and reduce the load on the human operators.

  • Improving the Effectiveness

    We maintain the customer compliance telephone interview for a short duration to assure the reliability of the service. Besides, we also include a customer feedback option for enhancing the effectiveness of our work procedures.

  • Analysis & Reporting

    As an efficient CATI service providing company, we make sure that all the vital information are properly analyzed before preparing the report. This can be done by accessing the data regarding the events through voice recordings.

Why our CATI Research Company is among the best?

  • Devoted to excellence, our interviewers are regularly trained to assure reliability & data quality
  • Our interviewers influence respondents to contribute their time to the survey and collect accurate information.
  • Regular training and strict monitoring are done to make the interviews exceptionally effective and useful for our client’s organization.
  • Outsource CATI service requirements to us and pay only for the actual needs with our inexpensive in-house team.
  • We offer comprehensive services for designing a questionnaire to collect responses, tabulations, charts, and reports.
  • Our enterprise reporting system collects real-time information and provides access to data analysis.
  • Our computer-assisted interview is fully translucent and thus, clients can easily interact throughout the whole process.
  • We offer CATI questionnaire services to diverse industries like health care, insurance, real estate, broadcasting or advertising, etc.
  • Our telephone interview processing services include CATI while offering other solutions like CAPI and CAWI in 30 plus different languages.
  • Our auto dialing system assures limited human errors and provides more valuable responses with the interview recordings.
  • Our CATI outsourcing services ensure absolute data security and confidentiality of the collected information for the clients.
  • Auto scheduling allows arranging the calls by prioritizing important calls while considering the time zones.

This case study details how we succeeded in serving a health insurance company based in Texas with our exceptional CATI market research survey. Read here.

Hence, by availing the CATI services from WinBizSolutions, we ensure enhanced profits for the client’s business and reduction of expenditure. It is more beneficial to the organizations having a large customer base. Apart from this, our updated software helps in maintaining a proper interview flow where clients can personalize questions while removing the irrelevant ones. It will also enable them to pay attention to other important tasks. In addition to this, our telephone survey services are economically priced so that it can fit the budget needs of various businesses.

Reach out to us and get the best and most-effective solutions in the industry regarding your CATI service needs.

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