Call Center Services
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WinBizSolutionsIndia helps businesses of all sizes and shapes. No matter how small a venture or large an enterprise you have, we provide professional call center services to help you expand your business.
Our professional call agents strive to give the best-in-class service to give you a new way to lead the industry, leaving your competitors behind. As one of the most trusted customer support service providers, we believe in providing higher levels of customer engagement with the business and easing out the whole process for the customers or clients.
If you are a business requiring a reliable customer support system that provides uninterrupted support to your customers, you have found the apt service provider to get it done for you. Before you figure out what we do, we can help you understand that part better. We are not limited to just taking your business or customer calls as an answering service provider. We run full-fledged BPO operations with diverse support.
Our call center representatives are well trained to resolve customer queries, and they can also deliver specialized services like CATI market research, telemarketing, upselling, cross-selling, etc. Our expertise can help you open new horizons for your business.
We offer a complete setup of call center support to startups, medium-sized organisations, and even large organizations, covering all the necessary services as the business demands. As a result, we help businesses increase their customer satisfaction and provide them with a great customer support experience that ultimately leads to the rapid growth of businesses. By optimally utilising our offshore assistant services, you can boost your sales, increase profit, gain new customers, and even register better conversions.
Our Contact Center Services Include
Multilingual call center
We offer top-notch multilingual call center support to various clients by offering solutions in their native language.
Outbound call center
Initiating calls to the customers to get them convinced during the call is what we are known for. We provide world-class business outcomes through our outbound call center services.
Inbound call center
We professionally handle customers of diverse geographies at ease, provide the best inbound call center support, and leave them with a lasting customer support experience.
Live chat support
Live chat support with virtually no waiting time is what we always provide. Our contact center executives can deliver real-time and effective assistance.
E-mail support services
We have mastered the art of writing quality Emails in a pleasing tone. Our email support can help you establish a strong bond with your customers.
Virtual assistant support
We have virtual assistant support provisions for all administrative, creative and technical sectors.
CATI market research services
With our CATI services, you can get the best results and market insights with a great level of accuracy.
Appointment setting service
We can reach prospective customers through our appointment setting support to improve the ROI and sales of the clients.
Telemarketing service
Through competent inbound and outbound telemarketing, we help businesses increase the reach of their products and services.
CHECK OUT OUR CALL CENTER FAQ’S
Want to know more about our services or how we can help you in specific scenarios? Consider going through our detailed FAQs section, which would provide answers to most of your queries.
Industries We Support
- Ecommerce
- Real estate
- Automotive
- Education
- Healthcare
- Retail and Consumer
- Banking and Finance
- Hospitality & Travel
- Transport
- Media & Technology
- Beauty & Cosmetics
- Telecommunication
Why Are We Among the Best Call Center Outsourcing Companies?
We create quality benchmarks in every project that we handle and make sure to deliver our services to a high standard while keeping our clients’ specifications in mind. Our executives are proficient in the use of advanced call answering software for inbound and outbound calling to provide the best results in various industries. This is what helps us to stand out from the competition and create a prominent identity as one of the top customer service outsourcing companies in the world. The dedicated call center agents at our BPO centers do their best to address client-inquiries in the most professional manner, setting high client service standards in the industry.
Here’s why you should choose us as your call center customer service vendor:
Offshoring Services
Our comprehensive offshoring solutions can help businesses deliver a high level of customer service and professionally address the needs of end-users.
24×7 Availability
We are equipped with modern contact center infrastructure and can guarantee 24×7 support, improved promotions, and increased sales conversion.
Live Call Tracing
Our quality assurance team undertakes live call tracing and recording to detect loopholes and to ensure that the customers’ concerns are properly addressed.
Phone Answering Services
Businesses utilizing our phone answering services can offer personalized customer support. Our call center agents remain active even after usual working hours.
Multichannel Contact Center
We can facilitate communication through multiple channels including email, chat, and phone. Whatever your preferred mode is, we can assure seamless coordination.
Diverse business verticals
Our contact center services cater to the needs of e-commerce, retail, real estate, medical, travel, software, banking, finance, and insurance sectors.
By consistently offering end-to-end call center solutions for years, we are regarded as one of the top call center service providers in the industry. We offer contact center support to all types of clients, whether they belong to small, mid-sized, or large companies. Our main motto is to boost their potential in achieving client satisfaction and experience steady growth in their business. We take pride in being a professional call center outsourcing company that demonstrates a strong commitment when it comes to keeping our promises. Our call center agents follow a strict quality policy, and it does not matter whether you need medical answering service or telemarketing assistance, we can help you to reach new prospects. So, kindly outsource your call center needs to us and enjoy maximum benefits for your business.
Case Studies
Inbound Call Answering Services for an IT Company Based in US
A prestigious IT company which presently offers assistance for the installation and maintenance of enterprise data server for its reputed clients.
Outbound call center support for a software & hardware service provider
The customer was based in US and they were a known entity in the IT domain. The client delivered computer software and hardware solutions and services.
Multilingual help desk support for a product manufacturing company
To clearly understand the client’s requirements, we had telephonic conversations with the company and obtained the maximum possible information.
Client Testimonials
WinBizSolutionsIndia helped us with diverse inbound customer service support. With their help, we received positive customer satisfaction feedback. Moreover, as we conduct NPS and other types of surveys every six months, we receive positive responses every time with their support.
Senior VP
eCommerce Firm, Florida, USA
It was rather late when our team discovered that a significant part of our customer base consisted of German, Spanish, and French speaking people. Hiring WinBizsolutionsIndia’s multilingual call center services was one of the best decisions that we made. The service was splendid and our business has massively benefited from the staff’s expertise.
Marketing Head
Health Product Company, USA
WinBizSolutionsIndia helped us to achieve great customer satisfaction. We take surveys every 6 months to gauge the level of satisfaction our customers enjoy while interacting with us via all channels. We are following this practice since the beginning. After we hired WBS’s call center outsourcing services, we saw a tremendous improvement. Thanks team!
CTO
Software Company, Toronto, Canada
We were initially not sure about the effectiveness of services offered from a remote location. The decision to outsource virtual assistant services was experimental but the results obtained exceeded our expectations. Our virtual assistant carried out administration-related tasks, document preparation, order processing etc. with great perfection.
General Manager
Automobile Company, UK
I was looking for state-of-the-art and reliable call center services and proficient staff who can interact in the native tone of the target audiences. My budget was tight, but still I decided to hire the call centre services of WinBiz. I am happy that I made the choice that time. Today, I am dealing with a large number of qualified leads. Thanks WinBizSolutionsIndia!.
Business Owner
Germany
