Call Center – Case Studies

Fetching new customers and retaining existing ones are the basic activities on which every business focuses. Call center services play a crucial role for the same. Businesses need to market their products and services, carry out surveys, avail technical support and update customers about latest happenings relevant to them. Our call center services cover inbound and outbound services, multilingual support and CATI services etc.  We also provide virtual assistance, chat and email supports.

WinBizsolutions has helped a lot of IT companies, real estate agencies and insurance companies etc. See few of the successful project stories here.

Inbound call answering – case study

The customer is highly reputed and had a huge bulk of images to be enhanced and processed on a daily basis. They regularly snap portraits of a varied subjects that include children, nature, properties, animals and foods etc.

Outbound call center services – case study

This feat to be accomplished at a sonic pace required assemblage of a proficient team of seasoned professionals who are well versed in advanced photo editing software. Further, resources deployed for other projects had to be diverted to attend to this.

Multilingual customer support – case study

There were a few challenges specific to this real estate HDR image editing project. Firstly, the quantity of images to be edited was huge. Nearly 75, 000 images in 157 folders were there. The files from clients end had to be sent to us through secure FTP protocols.

CATI outsourcing services – case study

Client was one among the most reputed automobile sellers based in US and was running his business since 1980s. Over the years they had sold millions of automobiles, both used and brand new. Their business model has always guided many new other auto dealers from across the world.