Fetching new customers and retaining existing ones are the basic activities on which every business focuses. Here comes the need for call center services which plays a crucial role to achieve the same. Businesses need to market their products and services, carry out surveys, avail technical support and update customers about the latest happenings relevant to them. Thus, with our call center services, we offer a wide range of required solutions that covers inbound and outbound services, multilingual support, CATI services, etc. In addition to this, we also provide virtual assistance, chat and email supports.
WinBizSolutions has helped a lot of IT companies, real estate agencies and insurance companies. See few of our successful project stories here.
Inbound call answering – Case Study
Inbound support service provided by us for the US-based clients of a prestigious IT company to handle enterprise data server installation and maintenance issues.
CATI outsourcing services – Case Study
CATI market research services provided by us for a reputed Texas-based health insurance company to interview their 1500 clients and 2500 clients of their competitors.
Inbound tech support services – Case Study
Inbound technical support catered by us for a prominent printer services company to decrease their customer call abandonment rate and thereby saving their business from crumbling down.