Exceeding your expectations through unmatched excellence is what we continuously strive for; our team has always achieved the same at most cost-effective rates. WinBizSolutions offers premium quality inbound call center services that help businesses in improving their customer-interaction channel.
Quality of your products and services is really a decisive factor determining your success but proper customer care support is no less significant. Any compromise in this regard can be suicidal for your business. So, if you are facing difficulties in catering to the increasing queries, concerns and support demands of your prospects wait no more and offshore incoming call handling services.
Why outsource inbound customer support services to India?
Pre-recorded messages seldom impress your customers and it’s quite obvious. Customers always love when they are valued and personalized assistance serve the purpose. Telephone answering services through which customer issues are addressed quickly by a dedicated representative will surely retain the client base by increasing their loyalty.
But the fact to be accepted is that setting up call center services for small businesses requires a huge investment of effort, money and time. That is the main reason why many entities prefer outsourcing.
In a nutshell, the main benefits of offshoring to inbound call centers in India are
- Considerable cost savings can be attained
- Dedicated and well-trained experts assure enhanced quality provisions
- More productivity and maximum revenue can be generated
- Support of our call center support professionals provides greater scope for your expansion
WinBizSolutions – the right people to associate with
Here at WinBizSolutions, we are aware of the fact that customer satisfaction is most crucial to the success of any business. With the capacity to serve your customers perfectly on a 24/7 basis, we really hold the potential to give a wider dimension to your business growth. Contact center professionals with us efficiently deal with customer queries and resolve the issues faced by them on time.
Our staff is multilingual with comprehensive knowledge across diverse industries plus availability of advanced contact center infrastructure and quick response time help us to offer you best call answering services.
Inbound call center services we offer include
- Inbound Customer Support: Dealing with ordering problems, providing help for order status, reservations, ticketing, registration of memberships and so on.
- Overflow Call Center providing 24/7 services: You can approach us for providing full support for handling your inbound calls, even after working hours or at the time of overflow of calls during peak seasons.
- Processing of orders: You may outsource inbound call center literature fulfillment and order taking services to us. The callers will get a positive impression of your company.
- Support for marketing: We can help you in the market research mechanism, clean-up process, qualifying marketing lists, generating leads, retaining customers and much more.
- Acquisition of new customers: Hiring a reputed company for upselling, inbound sales lead qualification and appointment setting can leverage your business. Get across to us for these services.
- Technical Support: You can hire experienced agents from our 24/7 multilingual call center in your tech support team. The trained professionals come with the desired skill-sets to provide you with the necessary technical support.
- Helpdesk: Our inbound technical support process helps solve internal technical hassles and regardless of the level of complexity troubleshoot your glitches seamlessly.
- Bilingual Agents: We help provide professional bilingual call center support to the customers in English and Spanish from our native language speaking call centers.
- Nearshore: Reach out to us for bilingual native language speaking call center agents at reasonable rates. We offer this support to most of the popular European languages.
- Multilingual Support: You can seek global inbound call center outsourcing solutions in terms of languages. We provide support in 30 plus foreign languages.
- Disaster Recovery: At times of disasters, we can prevent interruption of your call center services and help you retain your customers with our efficient business continuity support.
- Higher Lead Generation: To stimulate the customer’s interest in your products/services, we develop a sales pipeline by transmitting information through online social media platforms.
- Improving Brand Equity: Our inbound call center services help you strengthen your brand image in the mindset of your esteemed customers by rendering quality customer support and driving confidence in your offering.
How are we best placed to serve you satisfaction?
Professional call center executives
The inbound customer support staffs with us are highly qualified and they are equipped with the right blend of technical knowledge, skills and acumen to deal with any type of customers.
We have good amount of experience with our inbound contact center staff to back us. Over the years we have worked for diversified clientele across various industry verticals. Thus we are efficient enough to manage any contact center scenarios, regardless of the complexities or arduousness involved.
Round the clock support
Our company works 24/7 and hence we are capable of offering you all time round the clock support with our call center outsourcing services. Thus you can stay confident that all your calls will be handled during holidays, weekends and even at odd hours.
We are too keen to embrace technologies that surface too often the contact center domain. Our company has integrated sophisticated voice and data communication systems backed by high-speed internet connection enabling us to avail reliable and swift services.
Exception quality services
As a reputed business process outsourcing company we never compromise on quality. We maintain incomparably superb quality in through quality monitoring processes and hence apex class of inbound technical support services is offered to our customers.
Customer satisfaction assurance
We are supported by best people and technology. Our inbound call center experts answer call on the first ring itself and they master customer relationship management. Achieving customer satisfaction and increasing their loyalty towards you is what we focus on when you hire our phone answering service.
We have helped clients from various industries to set up inbound contact center solution for their customers. Read inbound call answering case study to know in detail about this success story.
We also offer multilingual customer support in more than 30 different languages hence answering your customers in their native language. We are successfully providing customer support solutions across time zones for customers in USA, UK, Australia, Canada, France, Germany, Spain, Netherlands, Italy, South Africa, UAE and other Middle East countries as well in India.