At WinBizSolutions, we offer excellent multilingual call center services to meet the needs of diverse customers from various cultures, time zones and speaking different languages. We make sure that our call center executives effectively communicate with the customers in their native language to connect better and improve the relationship. This further leads to achieving customer loyalty, increase brand awareness, and significantly reduce the overhead costs.
We offer our services in over 30+ languages and also provide back office solutions according to the requirements. Having a well-trained team of multilingual staffs, we ensure to reduce the wait time and efficiently handle the calls of the customers to increase the revenue resulting in more profits for the organization. Thus, we bring more value to the clients through our call centers by utilizing the best infrastructure, software, and tools within the industry.
Languages we support
We support the most demanded foreign languages through our multilingual call center solutions such as
Our Multilingual Customer Support Services include
Selling, cross-selling and upselling
We provide customized services for selling, cross-selling and upselling products to the customers. Our call center executives are trained to identify customer needs and use them to sell similar or related products and services to earn profits.
Live chat support
Our live chat support service offers interactive customer support and marketing aid with the help of our call center executives that attracts potential buyers by offering them the exact support regarding the company’s products and services.
We provide order management services that help organizations to process orders effectively. Therefore, it results in an on-time fulfillment of orders, increased customer satisfaction, improved sales and revenues, fewer errors, and cost reduction.
With the help of our email support services, we help businesses by quickly responding to their emails and handling queries which ensures customers that they are given the needed priority. This retains their loyalty towards the client’s brand.
Our tech support team is well-trained and expert in resolving any kind of technical issues related to software, hardware or network which enables clients to save valuable time and troubleshoot the problems quickly and efficiently.
Phone-call answering services
As one of the leading providers of phone answering services, our operators are trained to answer the calls quickly even during office hours so that the clients won’t lose any important calls, thereby resulting in an increase in revenue.
With our telemarketing services, we can create interest amid the potential customers regarding the client’s products and services. This increases the profit and improves customer relationships by pleasing customer’s need.
Key Features of our Multilingual Customer Support
We can help our clients to gain a competitive edge in the industry through our bilingual and multilingual call answering solutions. Having many years of outsourcing experience, you can get benefitted from the following features by availing our services.
- Providing customized services according to different time zones.
- Transparent and efficient inbound and outbound multilingual processes.
- Offering bilingual customer service to handle calls, e-mails, virtual assistants, live chat, etc.
- Value-driven and cost-competitive approach for our clients.
- Global presence in different locations around the world.
- 24/7 availability to handle staffs, clients, and customers
Reasons to Outsource Multilingual Call Center Solutions to us
Experienced call center staff
Our staff has high proficiency in foreign languages, i.e., their accent, voice and communication methods live up to the international standards while matching the local expectations.
Advantage of time zone
Due to favorable geopolitical location, we can provide uninterrupted multilingual call answering service to various clients across the globe especially to the U.S. and Europe.
Technical edge and infrastructure
We incorporate the latest technical innovations, best contact center infrastructure as well as advanced interaction equipment for fast communication and high-speed transfer of data.
We cater affordable virtual call center for multilingual needs. We can help our customers with flexible and customized back-office service packages based on their specific requirements.
Our multilingual call center services deliver excellent results by integrating a transparent communication system which provides personalized solutions to the customers.
Our team consists of practiced outbound and inbound call center staffs with more than a decade of experience in different industries to provide seamless services to clients.
We provide customized services to our clients as per their requirements by overcoming challenges and devising the right solution with the utmost quality and professionalism.
We utilize our skills and resources to come up with effective strategies to provide streamlined services to various clients while ensuring them optimum satisfaction level.
We provide 24/7 multi-language support services to global clients and deal with all types of call center projects regardless of its type and size of the organization.
Read the case study to know how we helped a printer service providing company with our multilingual help-desk support team.