Communicating effectively with customer is important for success of any business. If the communication is done in native language of customer it is even better. It is here that multilingual call center services play an important role in helping the call centers to connect with customers better.
If you are losing business as customer’s language is hindering the communication, keep aside your worries. We are here to help! Having a well-trained multiple language team of experts, WinBizSolutions is your best partner for outsourcing multilingual and bilingual solutions.
Outsource multilingual call center services to India
Because of lot of benefits, India has emerged as one of most favorite outsourcing destinations, especially when it comes to contact centers. Cost effective labour, multi-language speaking resources, global class infrastructure and technology are few of the key benefits. Though English contact center still holds a significant portion of the concerned sector, the pace at which demand for bilingual and multilingual support is increasing reflects its emerging importance.
It’s obvious that communicating with customers in their most acquainted native language helps businesses to connect more. So, in fact there is no need for any second thought of outsourcing to multilingual contact centers.
Rising demand of multilingual call centers
European BPO sector is expanding rapidly and this is one of the most important reasons for the growth of demand for multilingual call center outsourcing companies. Languages that are always in demand are French, Spanish, German, Russian, Mandarin Chinese, Cantonese and other different languages. In the coming years, growth rate expected by German and French industry ranges between 5 to 7 percent, as per leading research companies.
US industry is always in need of bilingual customer support centers to deal with customers in English and Spanish, voice and non-voice. The obvious reason for this that nearly 13% of population in US is Hispanic; among them 93% claim that Spanish is their first language. So, targeting them by leveraging professional Spanish call center services is crucial; overlooking the figures can surely limit your growth potential.
Reasons to outsource multilingual customer services to us
- Experienced call center agents: We staff high number of agents in contact centers with proficiency in foreign languages. These agents also receive adequate training from the call center companies. This ensures that their accent, voice and communication methods live up to the international standards, matching the local expectations.
- Advantage of time zone: We can provide uninterrupted multilingual call answering service to clients in Europe and the US. Due to favorable geopolitical location the time zones in India make it completely possible to provide seamless contact center services to clients across the globe.
- All-inclusive services: We have extensive experience in providing diversified BPO services. These include voice type such as inbound call center and outbound call center services as well as non-voice type such as email or chat support services to a wide range of industries. We provide multilingual and bilingual customer services to offshore companies across diverse industry verticals.
- Technical edge and infrastructure: We incorporate the latest technical innovations and we have the best infrastructure as well as advanced interaction equipment Along with modern equipment for fast communication and high-speed transfer of data sophisticated recording facilities deliver them with a robust setup.
- Cost-effective services: The cost-effective virtual multilingual customer support ensures that companies can bank on our services, with utmost financial compatibility. We can help our customers with flexible and customized service packages based on their specific requirements.
- Personal touch: We collaborate with our clients and you will love this experience. The personal touch from our employees will help you stride ahead with your business. Our ethical multilingual call center in India delivers excellent results and we integrate a transparent communication strategy.
- Professional knowledge: Our team consists of practiced outbound and inbound call center agents, with more than a decade of experience in different industries. We can communicate with your clients seamlessly and integrate the professional knowledge that we have gathered over the years.
- Paramount quality: Quality and professionalism are two of our benchmarks. We provide customized services to each client and upgrade our technology as per the requirements. You can come up to us with the challenges you are facing. We will devise the right solution for you.
- Goal-oriented services: Utilizing our skills and resources, we take our clients to their goals. We understand that generic call center solutions do not work out well. Evidently, we come up with a different strategy for each client. Streamlined services to each client ensure an optimum satisfaction level.
- Flexibility: We deal with all types of projects, ranging from small to big and short term to long term. Whether you are a startup or medium or large sized organization requiring call center virtual assistant, you may reach out to us. We provide 24/7 call center services to companies spanning across continents.
You can come to us for multilingual call center services for
- Selling, cross selling and upselling
- Multilingual live chat
- Order management
- Multilingual email support
- Multilingual tech-support
- Multilingual phone-call answering services
- Multimedia management
- Social media management