Communicating effectively with the customer is important for the success of any business. If communication is done in their native language, it is even better. Hence, multilingual call center services play an important role in helping call centers to connect better with the customers.
If the language barriers hinder the communication between your customers and you are losing business because of that, then don’t worry as we are here to help! Having a well-trained team of multilingual staffs, WinBizSolutions is your best partner for outsourcing bilingual and multilingual call answering solutions.
Languages we support
We support most demanded foreign language call center solutions in
Our Multilingual Customer Support Services include
Selling, cross-selling and upselling
We provide customized services for selling, cross-selling and upselling products to the customers. Our call center executives are trained to identify customer requirements and use them to sell similar or related products and services to earn profits.
Our live chat support service provides businesses with interactive customer support as well as a marketing aid to enhance profits. The call center executives can convert website visitors into buyers by offering them the exact support regarding the company’s products and services. We also have an affordable price structure while assuring quick and efficient support round-the-clock.
We provide both inbound and outbound call center services to cherish your business in this competitive environment. Our inbound call center services help the customers regarding any queries related to the product while our outbound services focus on earning profits by selling client’s products to the customers.
We provide order management services that help organizations to process orders effectively. Therefore, it results in on-time fulfillment of orders, increased customer satisfaction, improved sales and revenues, fewer errors, and cost-effectiveness.
With the help of our email support services, we help businesses by quickly responding to emails from your customers. We assure increased customer satisfaction and brand loyalty by handling all their queries with ease and through our quality control processes.
Our technical support team is well-trained to provide support for all tiers of technical problem resolution. We provide solutions for many issues related to software, hardware or network issues. This enables you to save valuable time and troubleshoot problems quickly and efficiently.
Phone-call answering services
Consider outsourcing your services to us as we are one of the leading providers of phone answering services. The operators are trained to answer the calls quickly even during office hours so that you won’t lose another important call. Your organization will also experience an increase in revenue with our services.
With our telemarketing services, your organization can create interest amid the potential customers regarding your products and services. Our team of telemarketing experts can increase your profit margins and improve customer relationships by implementing strategic ways for pleasing customer’s needs.
Outsource multilingual contact services to India
Though English contact centers still holds a significant portion of the concerned sector, the pace at which the demand for bilingual and multilingual support is increasing reflects its emerging importance.
It’s obvious that communicating with customers in their most acquainted native language helps businesses to connect more. So, in fact, there is no need for second guessing the thought of outsourcing multilingual contact centers.
Because of lots of benefits, India has emerged as one of most favorite outsourcing destinations, especially when it comes to contact centers. Cost-effective labor, multi-language speaking resources, global class infrastructure, and technology are a few of the key benefits of using our multilingual contact services.
Rising Demand of Multilingual Call Center
European BPO sector is expanding rapidly and this is one of the most important reasons for the growth of demand for multilingual call center outsourcing companies. In the coming years, the growth rate expected by German and French industry ranges between 5 to 7 percent as per the leading research companies.
The US industry is always in need of bilingual customer support centers to deal with customers in English and Spanish for both voice processes. The obvious reason is that nearly 13% of the population in the US is Hispanic; among which 93% claim that Spanish is their first language. Hence, companies who are targeting these customers should be capable of providing bilingual support.
Reasons to outsource multilingual solutions to us
- Experienced call center staff: We have a high number of staff in contact centers with high proficiency in foreign languages. The bilingual support team receives adequate training and this ensures that their accent, voice and communication methods live up to the international standards, matching the local expectations.
- Advantage of time zone: We can provide uninterrupted multilingual call answering service to clients in Europe and the US. Due to favorable geopolitical location, the time zones in India make it completely possible to provide seamless contact center services to clients across the globe.
- Technical edge and infrastructure: We incorporate the latest technical innovations, best infrastructure as well as advanced interaction equipment for fast communication and high-speed transfer of data.
- Cost-effective services: We cater affordable virtual call center for multilingual needs. We can help our customers with flexible and customized back-office service packages based on their specific requirements.
- Personal touch: We collaborate with our clients and you will love this experience. The personal touch of our employees will help you stride ahead with your business. Our ethical multilingual call center in India delivers excellent results by integrating a transparent communication strategy.
- Domain knowledge: Our team consists of practiced outbound and inbound call center staffs with more than a decade of experience in different industries. We can communicate with your clients seamlessly and integrate the professional knowledge that we have gathered over the years.
- Paramount quality: Quality and professionalism are two of our benchmarks. We provide customized services to each client and upgrade our technology as per the requirements. You can come up to us with the challenges you are facing and we will devise the right solution for you.
- Goal-oriented services: Utilizing our skills and resources, we help our clients reach their goals. We understand that generic call center solutions do not work out well. Evidently, we come up with a different strategy for each client. Streamlined services to each client ensure an optimum satisfaction level.
- Flexibility: We deal with all types of call center projects, ranging from small to big and short term to long term. Whether you are a startup or medium or large sized organization requiring a virtual assistant or a team of executives you may reach out to us. We provide 24×7 language support services to global customers.
Read here on case study to know how we helped a printer service providing company with our multilingual help-desk support team.
Industries we serve
Among the famous multilingual call center companies, we have clients across the globe including United States, United Kingdom, Australia, Canada, Europe, Philippines, Germany, France, Sweden, Austria, South Africa, Mexico, Brazil, Thailand, Italy, Switzerland, India and more.