Multilingual call center solutions

Multilingual contact center

At WinBizSolutionsIndia, we offer excellent multilingual call center services to meet the needs of diverse customers from various cultures, time zones and speaking different languages. We make sure that our call center executives effectively communicate with the customers in their native language to connect better and improve the relationship. This further leads to achieving customer loyalty, increase brand awareness, and significantly reduce the overhead costs.

We offer our services in over 30+ languages and also provide back office solutions according to the requirements. Having a well-trained team of multilingual staffs, we ensure to reduce the wait time and efficiently handle the calls of the customers to increase the revenue resulting in more profits for the organization. Thus, we bring more value to the clients through our call centers by utilizing the best infrastructure, software, and tools within the industry.

Languages we support

We support the most demanded foreign languages through our multilingual call center solutions such as

  • Arabic
  • Albanian
  • Bulgarian
  • Chinese
  • Cantonese
  • Canadian French
  • Dutch
  • Danish
  • English
  • French
  • Finnish
  • Filipino
  • German
  • Greek
  • Hungarian
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Bahasa Malaysia
  • Manila
  • Norwegian
  • Latin
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Turkish and more

Our Multilingual Customer Support Services include

Cross-selling and upselling

Our call center executives are trained to identify unique customer needs and can aptly apply their knowledge to sell similar or related products and services.

Live chat support

Our call center executives deliver interactive customer support, marketing products and services efficiently and garnering the attention of the prospects.

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Inbound support

Our inbound customer service, which is delivered by smart and knowledgeable employees,  helps clients to resolve their customers’ queries in a timely and efficient manner.

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Outbound support

Our outbound contact center services are designed to support our clients’  expansion plans. Whether it is through telemarketing or through market research, we can help you grow.

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Tech support

Our technical support team can troubleshoot technical issues related to software, hardware, or network, saving time and preserving the productivity of the users.

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Email support

We provide email support to businesses and address their customers’ queries on their behalf. Timely communication does play a role in boosting brand loyalty.

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Order management services

We value timeliness. Our order management services are meant to promote timely order fulfillment, increased sales, fewer errors, cost reduction, and a satisfied customer base.

Phone-call answering services

Executives delivering phone answering services can answer calls competently, even after office hours, allowing our clients to remain live throughout the day.

Telemarketing services

Our telemarketing services help businesses reach their potential customers and provide detailed information about their products and services to induce sales, making market entry easier.

Key Features of our Multilingual Customer Support

We can help our clients to gain a competitive edge in the industry through our bilingual and multilingual call answering solutions. Having many years of outsourcing experience, you can get benefitted from the following features by availing our services.

  • Providing customized services according to different time zones.
  • Transparent and efficient inbound and outbound multilingual processes.
  • Offering bilingual customer service to handle calls, e-mails, virtual assistants, live chat, etc.
  • Value-driven and cost-competitive approach for our clients.
  • Global presence in different locations around the world.
  • 24/7 availability to handle staffs, clients, and customers

Reasons to Outsource Multilingual Call Center Solutions to us

Read the case study to know how we helped a printer service providing company with our multilingual help-desk support team.

Need agents who can communicate with customers in their native language for solving their problems? Hire our multilingual call center services.

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